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Privacy Policy


COBALTO, with registered office at Miksebaan 224, 2930 Brasschaat, and registered with the Crossroad Bank of Enterprises under number BE 0682.572.865 (“COBALTO”, “we”, “us”), collects data when you create an account (“Account”), when you use the following website: www.cobalto.be (the “Website”) and/or when you send us an e-mail.

You may not always be aware of it, but using our Website implies sharing personal data. According to the legal definition, personal data means any information relating to an identified or an identifiable natural person (“Personal Data”). It is sufficient to be regarded as Personal Data if the data allows us to make a direct or indirect link between one or more data on the one hand and a natural person on the other hand.

We believe the protection of your privacy is very important and would like to provide clarity, and, hence, we have prepared this privacy policy (“Privacy Policy”). COBALTO will only use your Personal Data for the purposes stated in this Privacy Policy and we will not disclose your Personal Data to any natural person, legal person, or entity other than COBALTO and its affiliates (“Third Party”), unless set out in section 5 of this Privacy Policy.

The collection and processing of Personal Data is subject to strict legal conditions to give you, as a user of our Website, the necessary guarantees that your Personal Data will not be publicly disclosed in an unauthorized manner.

Each processing will therefore always be done in compliance with the applicable privacy legislation, more specifically (a) through 24 May 2018, the Belgian privacy legislation of 8 December 1992, and (b) as of 25 May 2018, the European Regulation on the protection of personal data (the “Privacy Legislation”).

This Privacy Policy applies to the relationship between you and COBALTO. COBALTO will only process, store and use your Personal Data in accordance with this Privacy Policy and in accordance with the provisions of the Privacy Legislation.

We assume that you have read this Privacy Policy before using our Website, as well as given your consent to the collection and processing of the Personal Data by COBALTO in accordance with this Privacy Policy.



We may collect various types of Personal Data and keep it on our servers, including among others:

  • First and last name;
  • Office or private address;
  • Telephone number;
  • E-mail address;
  • Company or employer’s name;
  • Data on your use of the Website (e.g. browser and IP address); and
  • Data of e-mails (e.g. number of times the e-mail was opened).



Your Personal Data may be used for the following purposes (collectively, the “Purpose”):

  • Informative purposes related to the use of the Website;
  • Commercial purposes related to your possible purchase of our services;
  • To respond to your requests;
  • To improve our level of service;
  • To improve the content of our communications; and
  • For our own administrative and quality assurance purposes.

Furthermore, COBALTO has free access to your Personal Data, and may freely save and publish your Personal Data in the following cases:

  • to comply with applicable laws or regulations;
  • if a law enforcement authority or other government agency so requests;
  • to maintain its general Terms and Conditions;
  • for investigating suspicious or fraudulent or illegal activities; and/or to protect security and/or your rights or COBALTO’s rights.



COBALTO shall take reasonable administrative, technical and organizational measures, in accordance with the applicable Privacy Legislation, against unauthorized or illegal processing of Personal Data or unintentional loss, destruction or damage, unauthorized or illegal access, disclosure or use of Personal Data. In some cases, your Personal Data will be shared with Third Parties, which must also take reasonable administrative, technical and organizational measures to protect the Personal Data.

Personal Data collected may be transferred to, stored and processed in your country of residence or any other country in which COBALTO (including its affiliates), subcontractors or agents maintain facilities, including the United States and countries outside the European Economic Area (EEA). In the event that the Personal Data is transferred outside the European Economic Area, appropriate measures will be taken.

In the event and as a result of the discovery or notification of an infringement on the safety of the Personal Data, or access thereto by an unauthorized person, COBALTO is legally obliged to notify you, if the infringement is likely to violate your privacy.



Unless otherwise specified on the Website, we will not sell, rent or in other manner disclose your Personal Data to Third Parties, except in the event that the business of this Website or a part of it including the Personal Data connected with it is sold, assigned or transferred. Sometimes we use selected Third Parties to provide support services in connection with this Website or in the normal course of business. Such Third Parties may, from time to time, have access to your Personal Data to enable them to provide those services to COBALTO. We require all companies providing such support services to meet the same standards of data protection as our own. They are prohibited from using your Personal Data for their own purposes. For the avoidance of doubt, we do not allow these Third Party service providers to use your Personal Data for their own marketing activities.



We want to guarantee a safe and lawful processing of Personal Data, and we assure you that your Personal Data will be processed in a straightforward and lawful way. This implies that the Personal Data will only be processed for the aforementioned, explicitly stated and legal Purpose. COBALTO furthermore assures that the Personal Data will always be processed in an adequate, relevant and non-excessive manner.

My right for information

If you have questions or suggestions with regard to the processing of your Personal Data, provided you are able to prove your identity, you have the right to request information concerning the processing. We will then provide you with access to your Personal Data that we process as well as the source of these Personal Data.

My right of rectification or erasure

You have the right to have your Personal Data rectified, erased or amended, free of charge, and to correct inaccuracies, in the event these Personal Data is incomplete or incorrect, or is being processed in an unlawful manner. You have the right to request the erasure of incorrect data or data that is not relevant in such manner.

You have the right to have your Personal Data erased without undue delay, free of charge, unless the Personal Data has to remain stored in accordance with a legal provision. The erasure is predominantly related to visibility, which entails the possibility that the erased Personal Data will remain stored temporarily. However, COBALTO will take any and all reasonable measures to erase all your Personal Data as fully and extensively as possible.

My right of transferability of Personal Data

You have the right to request your Personal Data in a structured format.

My right to object or restrict the processing

You can, at all times, object to the processing of your Personal Data, or request to restrict the processing of your Personal Data.

These rights may be exercised by contacting us through www.cobalto.be, by e-mail at [email protected], or by mail on the following address: COBALTO, Attn. to the Webmaster, Miksebaan 224, 2930 Brasschaat, Belgium. 



We may store your Personal Data as long as reasonably required to provide you with access to the Website, and for the Purpose as described in this Privacy Policy. Afterwards, your Personal Data will be erased.

If you register an Account, we will store your Personal Data, even if you temporarily stop using your Account, until the moment you permanently remove your Account. Until you remove your Account, we are allowed to store and use your Personal Data.



Our store is hosted on Lightspeed. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Lightspeed's data storage, databases and the general Lightspeed application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Lightspeed stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



If required, this Privacy Policy may be modified or updated to allow COBALTO to process your previously collected Personal Data for new purposes. In such case, you will be informed about this via a notification on our Website that the Privacy Policy has been amended and you will be requested to agree to this.

Responsible for processing:

COBALTO, with registered office at Miksebaan 224, 2930 Brasschaat, Belgium.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at [email protected]